We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
What problem do you want to solve?
1: Remove the select employee drop down box on the booking view and have the employee be assigned based on the booking time picked instead.
2: Have a radio button option - "I don't see a time I like- have someone call me" that bypasses the date picker if they are unable to find a booking time within the allotted employee hours. This way they can still pay for their booking but we have someone finalise the date themselves manually.
Hi Andrea,
thank you for contacting us, and for taking interest in Aemelia!
1. We can remove the drop down box with custom CSS, we would just need the URL to the page where Amelia Booking window is (once you set it up).
2. Yes, Amelia has a Custom Field Radio Button included; you can name the options however you find suitable.
I hope this helps.
Hi Ivana;
Thank you so much for your prompt response.
Here is the page: https://focusgdt.com/?page_id=221
I just wasnt able to access the custom css so couldn't find how to do this.
With the custom field I think you misunderstood me. Basically if the available dates in the calendar date picker arent suitable, the customer then should be able to pick an option that say "I don't see a time I like- please have someone call me back" that bypasses the date and time picker but still allows them to make an undated appointment and make payment for this appointment.
A custom field would only work once they pick a date and time, is this possible?
Hi Andrea,
thank you for the kind reply, and for the link provided.
Here is the code:
#amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none!important; }You can place this CSS in WordPress > Appearance > Customize > Additional CSS.
Unfortunately, Amelia does not have this kind of custom field option; they can select that however they would still be required to select date and time.
You can suggest that as a feature request here, or check if there is such request there and vote for it.