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I am having the same issue, reference PUBLIC TICKET #2152573.
Can I access database using File Manager? What is the path?
How did this problem occur? It was correct initially.
Client Dashboard reads
Hello __________Incorrect Name is shown. I could not find name in past customers.
Hi, Wilkenson!
I apologize for the delayed response.
Please use phpMyAdmin or any similar plugin to access your database.
In order to change the name displayed on the Dashboard, please follow the steps below:
1. Access wp_amelia_users table.
Please note that “wp_” is the default database prefix, but it is possible that you have a different one. So you’re looking for the table “your_prefix_amelia_users”.
2. When you access that table, find the name that is displayed in the dashboard, clicks on “Edit” in that row, and simply change the details there:
Hope that will help.
Best Regards.