We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am having the same issue, reference PUBLIC TICKET #2152573.
Can I access database using File Manager? What is the path?
How did this problem occur? It was correct initially.
Client Dashboard reads
Hello __________Incorrect Name is shown. I could not find name in past customers.
Hi, Wilkenson!
I apologize for the delayed response.
Please use phpMyAdmin or any similar plugin to access your database.
In order to change the name displayed on the Dashboard, please follow the steps below:
1. Access wp_amelia_users table.
Please note that “wp_” is the default database prefix, but it is possible that you have a different one. So you’re looking for the table “your_prefix_amelia_users”.
2. When you access that table, find the name that is displayed in the dashboard, clicks on “Edit” in that row, and simply change the details there:
Hope that will help.
Best Regards.