We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
We have come across another issue. In Amelia settings, under "General Settings" default appointment status is set to "Approved". However, when a client books an appointment, its status, under "Appointments" is showing as "Pending" and no Zoom link is generated.
May I know what the reason is and what the solution is?
If you wish to get into the website, I have already provided the credentials here - https://tmsplugins.ticksy.com/ticket/2720916/.
Thanks,
Richard
Hello Richard
I can't replicate the issue on your website:
Does this happen for one service, or for all services? I checked settings, and they should be fine, but I can't see why the customer is saved as Pending, unless it was manually changed.
Can you replicate this issue?
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksandar,
Thanks for your reply and for testing.
No, the status is never manually changed and the "Pending" sometimes happens to the "Online Body Weight Exercise" Thursday night.
Cheers,
Richard
Hi again Richard
I don't have an explanation why this happens. Your Appointment settings are configured properly, so there's no possibility for anyone to book above maximum capacity - that's the only thing other than the Pending status, that would be able to cause this.
Can you please reach out to me when it happens again, so I can remote in and check it out? Just make sure not to change the status, add or remove any appointments related to that date and time, when it happens.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thanks again and I'll drop you a line if this happens again.
Cheers,
Richard
Hi again,
Just noticed it has happened this Thursday, 25th March and Thursday, 1st April.
Can you please investigate?
Thank you,
Richard
Hi again Richard
Am I mistaken, or is it always related to Liz Walshe?
Would you be able to provide me with database access credentials? Just remember to enable the Private response.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Many thanks for that. I really appreciate it. Chat soon.
Cheers,
Richard
Hi again Richard
We checked everything, and it seems that Liz booked appointments when minimumCapacity was above 1, or the default booking status was set to Pending. We can see that the Pending notification was sent quite a few times, but not recently, so that tells us that this has been booked long ago, but you're just seeing this now.
Can you ask her to book another appointment, and see how that's going to be saved?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
That makes sense, you're very good.
Yes, recently we changed the minimum capacity from 2 to 1 and Liz must have booked before that.
Many thanks for your help Aleksandar.
Cheers,
Richard
You're welcome Richard, glad I could help.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables