We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
When new customer lost link for set password first time, how can I make the link again?
Some of my customer lost the link and I can't issue the link again..
many thanks,
Hi, Shota!
I apologize for the delayed response.
You should send them the Customer Panel Page URL and please make sure that the Customer Panel Access notification is enabled on the Amelia -> Notifications page.
So, once they receive the Custom Panel Page URL, they will click on it, and then when they are on the log-in page, they will have to choose the "Forgot password" option and enter their email. After that, they will receive the Customer Panel Access notification with a link that will take them to the password reset form.
Hope that will help.
If you have any other questions, please let us know.
Best Regards.