You should send them the Customer Panel Page URL and please make sure that the Customer Panel Access notification is enabled on the Amelia -> Notifications page.
So, once they receive the Custom Panel Page URL, they will click on it, and then when they are on the log-in page, they will have to choose the "Forgot password" option and enter their email. After that, they will receive the Customer Panel Access notification with a link that will take them to the password reset form.
Hope that will help.
If you have any other questions, please let us know.
Hello,
When new customer lost link for set password first time, how can I make the link again?
Some of my customer lost the link and I can't issue the link again..
many thanks,
Hi, Shota!
I apologize for the delayed response.
You should send them the Customer Panel Page URL and please make sure that the Customer Panel Access notification is enabled on the Amelia -> Notifications page.
So, once they receive the Custom Panel Page URL, they will click on it, and then when they are on the log-in page, they will have to choose the "Forgot password" option and enter their email. After that, they will receive the Customer Panel Access notification with a link that will take them to the password reset form.
Hope that will help.
If you have any other questions, please let us know.
Best Regards.