We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hallo everybody,
it seems, that it causes difficulties/errors using a - (hyphen) in the employee-passwords. Can you confirm this, and are there any detailed password-requirements or -restrictions?
Best regards
Thomas
Hi, Thomas!
I apologize for the delayed response.
And thank you for choosing Amelia.
There are the same requirements that WordPress has: Employee panel password can include numbers, capitals, special characters (@, #, *, etc.). I just tested a password with a hyphen for Employee Panel access and there was no issue.
What kind of error your Employees have? While logging in for the first time or resetting the password? Please note that the Admin should set the password in the Employee's profile to let the Employee login to the Panel for the first time.
Bets Regards.