We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2723924
Employee Mail already exist but do not exist in WP
Closed

Comments

  •  2
    Erwan started the conversation
    March 17, 2021 at 9:58pm

    Hello there

    I try to create a Amelia EMPLOYEE.
    First, this user was a simple USeR in WP.
    So i change it to Amelia EMPLOYEE into the wp account.


    but this one do not appear into the list of mapping WP - Amelia
    So i delete the account of this user, and try to create an employee in AMELIA with the email

    And amelia take me an error : 
    This email already exist

    My cache is clear

    What is the problem ? 

    Thanks 

  •  2
    Erwan replied
    March 18, 2021 at 3:39pm

    Hello there
    Is that possible to have an answer please ? 

    I have to add this employee asap 
    Thanks a lot 

  • [deleted] replied
    March 18, 2021 at 11:44pm

    Hi, Erwan!

    Thank you for choosing Amelia.

    To create an Employee and connect him/her to the WP User, you should create a WP User and give the Amelia Employee Role to this User (that's what you did, I believe).

    Then you have to create an Employee in Amelia and in this case, you will see the WP User in the drop-down. If you created the Employee in Amelia first, he/she won't get connected to the WP User.

    Please access your database, open the table wp_amelia_users (it can have another prefix rather than wp_ depending on your database) and search for this Employee's email there. It can be assigned to a Customer as well, if you tested booking being logged in under this User, for example. Once you find a User with this email, delete it or change the email.

    Also, if you have a Cache plugin, purge the website's cache.

    After that, please try to add Employee again. 

    Best Regards. 

  •  2
    Erwan replied
    March 18, 2021 at 11:50pm

    Hello Liza

    Thanks for the answer
    I resolved my problem this morning

    And the only solution was to delete user into phpmyAdmin database

    Have a great day 

    Can you please answer to my private ticket ? (other ticket)

    Thanks

  • [deleted] replied
    March 23, 2021 at 10:24am

    Hi, Erwan!

    Thank you for letting us know.

    As far as I can see, my colleague already responded to the other ticket you have.

    Please feel free to contact us if you have any other questions or concerns.

    Best Regards.