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  Public Ticket #2723924
Employee Mail already exist but do not exist in WP
Closed

Comments

  •  2
    Erwan started the conversation
    March 17, 2021 at 9:58pm

    Hello there

    I try to create a Amelia EMPLOYEE.
    First, this user was a simple USeR in WP.
    So i change it to Amelia EMPLOYEE into the wp account.


    but this one do not appear into the list of mapping WP - Amelia
    So i delete the account of this user, and try to create an employee in AMELIA with the email

    And amelia take me an error : 
    This email already exist

    My cache is clear

    What is the problem ? 

    Thanks 

  •  2
    Erwan replied
    March 18, 2021 at 3:39pm

    Hello there
    Is that possible to have an answer please ? 

    I have to add this employee asap 
    Thanks a lot 

  • [deleted] replied
    March 18, 2021 at 11:44pm

    Hi, Erwan!

    Thank you for choosing Amelia.

    To create an Employee and connect him/her to the WP User, you should create a WP User and give the Amelia Employee Role to this User (that's what you did, I believe).

    Then you have to create an Employee in Amelia and in this case, you will see the WP User in the drop-down. If you created the Employee in Amelia first, he/she won't get connected to the WP User.

    Please access your database, open the table wp_amelia_users (it can have another prefix rather than wp_ depending on your database) and search for this Employee's email there. It can be assigned to a Customer as well, if you tested booking being logged in under this User, for example. Once you find a User with this email, delete it or change the email.

    Also, if you have a Cache plugin, purge the website's cache.

    After that, please try to add Employee again. 

    Best Regards. 

  •  2
    Erwan replied
    March 18, 2021 at 11:50pm

    Hello Liza

    Thanks for the answer
    I resolved my problem this morning

    And the only solution was to delete user into phpmyAdmin database

    Have a great day 

    Can you please answer to my private ticket ? (other ticket)

    Thanks

  • [deleted] replied
    March 23, 2021 at 10:24am

    Hi, Erwan!

    Thank you for letting us know.

    As far as I can see, my colleague already responded to the other ticket you have.

    Please feel free to contact us if you have any other questions or concerns.

    Best Regards.