We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
The customer form to book an appointment, certain fields are not allowing the customer to enter the information - First Name, Phone Number and Email. All of the custom fields I created work fine, how do I fix the ones I did not create? I'm demo today so if you could help out quick, that would be great :). Thanks!
Hi, CherylAnn!
I apologize for the delayed response.
And thank you for choosing Amelia.
This is normal if you test being logged in to your WP user. Please try to use incognito mode for testing bookings. The logic behind that is the following: Amelia considers you as an existing Customer and doesn't let you enter your information.
Also, if you disable the "Automatically create Amelia Customer user" option in Amelia -> Settings -> Roles settings -> Customer, the fields won't be greyed out or pre-populated during bookings.
Please let us know if you have any other questions.
Best Regards.