Hello Anais

Thank you for your purchase, and sorry for the inconvenience.

It looks like this file is missing: /var/www/wp-content/plugins/ameliabooking/ameliabooking.php

Can you double-check?

This can happen due to folder permissions with some hosting providers. My advice is to update the plugin manually, following the steps below:

1.) Download zip from our store or from the email you received when you purchased the plugin

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

That will allow you to update the plugin, but please reach out to your hosting provider, and ask them why some files are deleted from the folder.

Hi again Anaïs

If the file is missing, it could not be coming from the plugin, since all files are located in the ameliabooking.zip file - so once it's installed in WordPress, it's actually extracted.

Would you be able to provide me a temporary wp-admin user (administrator) and FTP access credentials, so I can check your WP site, and the folders?

Please note that this is a public ticket, so make sure to enable the PRIVATE response.