We are setting up a new Amelia installation. We have added all of the Employees, Services, and Special Day Schedule we need.
After adding appointments from the back-end we can no longer add additional customers to those services even though they are not at capacity. We have created separate customers (as we found know you can't book the same customer twice on a single service date)
In the screenshot you can see we are trying to book that class and in the background there is an existing customer who only has 2 slots filled so far where every class can take 8-10 people.
We appear to be experiencing a very similar issue - in previous versions of Amelia (e.g. 3.0.x) we had been able to use the "Allow booking below minimum capacity" successfully to allow more than one group to book the same timeslot up to the maximum capacity. However, it appears that this has stopped working for us. I'm not sure if this is related to recent updates of Amelia or Wordpress, but I don't know of a simple way to revert the plugin or Wordpress version to test this.
In previous versions, I had manually set the `appointments.openedBookingAfterMin` value to true in the `amelia_settings` record within `wp_options` to ensure that multiple groups could book up to the maximum capacity after the minimum was reached. This setting still appears to be enabled and working, but customers are currently unable to book if they do not have the minimum number of participants.
If you book an appointment from the back-end, you should select Service, Employee and the date, and after that, you will be able to add more people under the same Customer:
If the issue wasn't resolved, please provide me with temporary WP Admin access and names of the Services that should have multiple bookings for the same time slot.
You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
If we book everyone under one group appointment they will not get alerts and we can not mark the payment against it individually as well.
We were not aware this was treated as a group ONLY when added to the back-end, if that is what you are saying. Just want to be clear, is this what you are saying?
On the back-end, all the appointments with Capacity > 1 are considered as group appointments (because for your Employee it's the same appointment with multiple people, so from this perspective, it's actually a group appointment). Also, no payments can be charged from the back-end, therefore there's no reason to separate them.
On the front-end, if you enable the "Allow booking below minimum capacity" option in Amelia -> Settings -> Appointments, all the spots will be available for booking separately, also all the clients will get separated emails and will be able to pay for their bookings. So it will be a bunch of individual appointments. If you disable the "Allow booking below minimum capacity" option, then the appointment will turn into a group one, so clients won't be able to book spots separately and pay for them as well, only as a group.
I understand payments can't be processed on the backend but they do track who has paid of these manually entered appointments. And it doesn't allow for individual alerts at that point either. Is there a way this can be done, this wasn't our impression after going through the features. Is this a limitation you are working on? Can it be fixed/modified?
This kind of defeats the idea of being able to use this system to fully manage your appointments online and at location, everyone needs email notifications. That is a pretty essential part of the process, no?
Sorry for the delayed response, we don't work on weekends.
If you add Customers separately through the "Customers" field on the back-end, then they will receive email notifications individually:
I just tested it on our end and it works the way it should.
Please note that we don't recommend using the PHP mail service since it's not a reliable one, and if you face any issues with email notifications, it can be related to this mail service. We would suggest to choose SMTP instead.
We are setting up a new Amelia installation. We have added all of the Employees, Services, and Special Day Schedule we need.
After adding appointments from the back-end we can no longer add additional customers to those services even though they are not at capacity. We have created separate customers (as we found know you can't book the same customer twice on a single service date)
In the screenshot you can see we are trying to book that class and in the background there is an existing customer who only has 2 slots filled so far where every class can take 8-10 people.
Hi, Rudy!
Thank you for choosing Amelia.
Please make sure you enabled the "Allow booking below minimum capacity" option in Amelia -> Settings -> Appointments:
This will allow Customers (or in this case you/your Employees on the back-end) to book the same slots multiple times.
Hope that will resolve the issue.
Best Regards.
This option is currently on as requested. It was turned on with initial set up.
Hi,
We appear to be experiencing a very similar issue - in previous versions of Amelia (e.g. 3.0.x) we had been able to use the "Allow booking below minimum capacity" successfully to allow more than one group to book the same timeslot up to the maximum capacity. However, it appears that this has stopped working for us. I'm not sure if this is related to recent updates of Amelia or Wordpress, but I don't know of a simple way to revert the plugin or Wordpress version to test this.
https://tmsplugins.ticksy.com/ticket/2729992
In previous versions, I had manually set the `appointments.openedBookingAfterMin` value to true in the `amelia_settings` record within `wp_options` to ensure that multiple groups could book up to the maximum capacity after the minimum was reached. This setting still appears to be enabled and working, but customers are currently unable to book if they do not have the minimum number of participants.
Thanks,
Glenn
Hi, Rudy!
If you book an appointment from the back-end, you should select Service, Employee and the date, and after that, you will be able to add more people under the same Customer:
If the issue wasn't resolved, please provide me with temporary WP Admin access and names of the Services that should have multiple bookings for the same time slot.
You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi, Glenn!
Thank you for your comment.
As far as I can see my colleague is working on the ticket you have. Hope the issue will be resolved at the earliest possible time.
Please feel free to open a new ticket if you have any other questions.
Best Regards.
I am not sure we are understanding.
If we book everyone under one group appointment they will not get alerts and we can not mark the payment against it individually as well.
We were not aware this was treated as a group ONLY when added to the back-end, if that is what you are saying. Just want to be clear, is this what you are saying?
Hi, Rudy!
On the back-end, all the appointments with Capacity > 1 are considered as group appointments (because for your Employee it's the same appointment with multiple people, so from this perspective, it's actually a group appointment). Also, no payments can be charged from the back-end, therefore there's no reason to separate them.
On the front-end, if you enable the "Allow booking below minimum capacity" option in Amelia -> Settings -> Appointments, all the spots will be available for booking separately, also all the clients will get separated emails and will be able to pay for their bookings. So it will be a bunch of individual appointments. If you disable the "Allow booking below minimum capacity" option, then the appointment will turn into a group one, so clients won't be able to book spots separately and pay for them as well, only as a group.
Hope that will clarify this functionality.
Best Regards.
I understand payments can't be processed on the backend but they do track who has paid of these manually entered appointments. And it doesn't allow for individual alerts at that point either. Is there a way this can be done, this wasn't our impression after going through the features. Is this a limitation you are working on? Can it be fixed/modified?
This kind of defeats the idea of being able to use this system to fully manage your appointments online and at location, everyone needs email notifications. That is a pretty essential part of the process, no?
Front-end is ok.
Hi, Rudy!
Sorry for the delayed response, we don't work on weekends.
If you add Customers separately through the "Customers" field on the back-end, then they will receive email notifications individually:
I just tested it on our end and it works the way it should.
Please note that we don't recommend using the PHP mail service since it's not a reliable one, and if you face any issues with email notifications, it can be related to this mail service. We would suggest to choose SMTP instead.
Best Regards.