We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey dear Support,
we have the problem that all our configured services, we had in the system, were deleted with the last update. This is really bad!
Is there a possibility that Amelia saves backups somewhere and we can restore the services or do i need start creating them all from scratch again?
Thanks for help!
Kind regards,
Monika
Hello Monika
This may sound bad at first, but if you haven't deleted the plugin, or touched the database, most likely it's just a permission issue.
The services are probably still saved in the database. An issue like this can occur if you book an appointment from front-end while still logged into your WordPress account. I can't say for sure until I take a look, but I'm confident that we can fix this.
Please provide me a temporary wp-admin user (administrator) so I can remote into your website and see what's going on.
Also, if you can provide me database access credentials (phpMyAdmin or cPanel), that could help a lot.
Please note that this is a public ticket, so make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That really doesn't make sense, Monika. I'm sorry that this happened, but Amelia is designed not to delete anything unless you tell it to.
I just ran a few tests locally, and everything stayed in place. I even deleted the whole plugin from my WordPress site, and installed it again, but everything is in it.
This should not have happened if you didn't delete the plugin. Make sure to run backups before you update the plugin again. In case it happens again, so that we can remote into your website, and see what's going on, and so that you can restore the website to the previous state, if it happens.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
We have the same issue.
Services deleted but still in front end.
also availability isn't correct. only gives dates starting in Januari 2022.
How do I proceed?
Hello Naomi
You don't have the same issue as Monika. Her services have been deleted in the database, and are not shown anywhere. Since you can see the services in front-end, you've got a different problem (most likely with user capabilities).
I see you opened another ticket, and it's assigned to my colleague, Ivana. As soon as she reaches your ticket, she'll respond.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables