Unfortunately, It isn't possible to assign two or more employees to the same appointment in Amelia with its current features. Only one employee can be assigned per appointment.
But, probably, you can use a workaround: if you plan to form fixed teams, each of these teams can be created as an Employee. In this case, both Employees will have access to the same account and email address that is assigned to this account.
The other workaround is to configure Google Calendar integration and link both Employees to the same Google Calendar. In Amelia Settings -> Integrations, you also need to enable "Remove Google Calendar Busy Slots" and increase the "Maximum number of returned events" to a big value (1.000 or 2.000 for example). Then, when both employees are connected to the same calendar, once one employee is booked, both employees will be unavailable for the duration of the Appointment.
However, we are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website.
Please let us know if you have any other questions.
Is there a possibility to form a team out of 2 employees? Or to automatically assign 2 employees for a service?
Hi, Terry!
Thank you for choosing Amelia.
Unfortunately, It isn't possible to assign two or more employees to the same appointment in Amelia with its current features. Only one employee can be assigned per appointment.
But, probably, you can use a workaround: if you plan to form fixed teams, each of these teams can be created as an Employee. In this case, both Employees will have access to the same account and email address that is assigned to this account.
The other workaround is to configure Google Calendar integration and link both Employees to the same Google Calendar. In Amelia Settings -> Integrations, you also need to enable "Remove Google Calendar Busy Slots" and increase the "Maximum number of returned events" to a big value (1.000 or 2.000 for example). Then, when both employees are connected to the same calendar, once one employee is booked, both employees will be unavailable for the duration of the Appointment.
However, we are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website.
Please let us know if you have any other questions.
Best Regards.