We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2722593
eventos
Closed

Comments

  • Sergio Adrian Lettieri started the conversation
    March 16, 2021 at 7:20pm

    Hello,
    I have some questions :
    1. Can I make a payment with stripe in one event and in another event make a subscription payment in an event for zoom?
    2. Can I choose to have the event start at 4:30 or can it only be exact hours?
    3. I use Amelia exclusively for zooming and I like to make events but I can't make reservations because I have to place the clients myself and I only want the clients who made payments by stripe to be placed automatically, can I?

  • [deleted] replied
    March 17, 2021 at 9:42am

    Hi Sergio,

    thank you for contacting us.

    I will be happy to answer your questions:

    1. You can enable different payment methods in different events, just go to Amelia > Events > one Event > Settings > Payments, and choose a payment for that event in particular. Bear in mind that, unfortunately, Amelia does not have a subsription payment option, and that if you enable WooCommerce payment, all others will become disabled (as WooCommerce offers all of those same payment method from their side).
    2. Yes you can set the time to half an hour for events, you just need to type it manually in the Event creation time field.
    3. You can add the Stripe as only payment method available for the Events; in this way only customers who pay by Stripe will be able to book online, and you can add others manually from the back end. Unfortunately, Amelia, does not have ways currently to make this system automatic.