Hello there! Amelia Booking's display is disappeared on my page https://www.cocoonmilano.it/prenota/ and this is a tragedy for me because it's the most important page on my site, on which people could book their appointments.... what's the reason?
This is my purchase number: afcad457-fb00-48e5-aa0c-63909c800ca1
Hello Ivana. My WP version is 5.7 but Amelia is 1.5.1... it's a super old version but I don't know why I can't update it... I've also enabled the automatic update but it's stuck on that old version and I really don't know how to update...
You can download the full version from the email you received when you purchased the plugin (some hostings treat it as Spam, so please check your Spam folder as well). Also, you received an email with credentials for our store https://store.tms-plugins.com/login where you can download the full version from.
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing ameliabooking folder.
4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate Amelia Plugin, and then activate it again.
If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete Amelia plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded ameliabooking.zip file
6.) When uploading is done, please Activate Amelia plugin
7.) Clear server and browser cache.
Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Hello there! Amelia Booking's display is disappeared on my page https://www.cocoonmilano.it/prenota/ and this is a tragedy for me because it's the most important page on my site, on which people could book their appointments.... what's the reason?
This is my purchase number: afcad457-fb00-48e5-aa0c-63909c800ca1
Hope you can help me as soon as possible
Thank you very very much
Hi Giacomo,
thank you so much for contacting us; I am very sorry to hear this happened!
Could you please advise if you have updated Amelia to the latest version, 3.1.2, and WordPress to 5.7?
I can see that the packages can be purchased, and as you kindly provided in the screenshot, shortcode is there.
Please advise about the updates so that we can proceed.
Hello Ivana. My WP version is 5.7 but Amelia is 1.5.1... it's a super old version but I don't know why I can't update it... I've also enabled the automatic update but it's stuck on that old version and I really don't know how to update...
Let me know please
Best
Giacomo
Hi Giacomo,
yes it is an outdated version.
You can download the full version from the email you received when you purchased the plugin (some hostings treat it as Spam, so please check your Spam folder as well). Also, you received an email with credentials for our store https://store.tms-plugins.com/login where you can download the full version from.
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing ameliabooking folder.
4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate Amelia Plugin, and then activate it again.
7.) Clear server and browser cache
____________________________________________________________________________________________
If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete Amelia plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded ameliabooking.zip file
6.) When uploading is done, please Activate Amelia plugin
7.) Clear server and browser cache.
Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Thanks Ivana, everything work perfectly now! :)