We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Since I have so many issues with this plugin. I create a subdomain to troubleshoot. However I did an upgrade to the plugin in that subdomain and now I can update my main domain.
Hello Joel
What issues are you having with the plugin (other than the update)?
If you entered your purchase code in Amelia settings/Activation, and update should be offered in your Plugins section (on some installations, you first need to deactivate the plugin in order to see this), or in Dashboard/Updates. Please try updating the plugin that way - directly through WordPress.
If that doesn't work, please follow our manual update procedure from our documentation; just make sure that "Delete Database Tables" option is disabled in Amelia Settings/Activation, before following that procedure, so you don't lose your data.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables