We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I would like to cancel Package purchase that my customer bought it by mistake.
But I haven't found out menu to cancel it from admin panel.
Many thanks,
Hello Shota,
thank you for reaching out!
Unfortunately, Packages does not have a cancellation button at the moment; however, we are working to integrate it as soon as possible, as it will be convenient for clients.
In the meantime, you can cancel the appointments of the client, and issue a refund, or optionally leave the package for them, and create manual Coupons with discount for them for these services.
I hope this helps.
Hello Ivana,
Thank you for your support.
I am wondering if I can remove package from admin side because you mentioned,
>optionally leave the package for them
Could you tell me how to leave the package?
Hi Shota,
I meant as in, not take any actions to remove the packages for this client, and simply refund them or provide coupons with 100% discount if they want to book again these services.
Hello, Ivana.
Thank you for your reply.
I remove the package from back-end but customer still can have some slots to make reservation.
You mean slots related to the package should become zero if I remove the package?
Many thanks, shota
Hi Shota,
since the package cannot be deleted currently, I suggest that if customer wants to book appointments, they can do so trough Package they have in their account.
Since they already paid for it, if you refunded them.
Hi Shota,
I hope that you are well!
Our developers have made a fix that will enable deletion of Packages and Package appointments, so I remembered that we talked about this.
You can wait for the update or you can use the file that I am sending in the attachment here.
You need to upload the file to the corresponding folder; it will ask you if you want to replace it with the existing one, you would choose Yes.
Kind regards.