We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2719234
Where the customer can see the location of the employee
Closed

Comments

  • Oscar started the conversation
    March 13, 2021 at 8:06am

    Hello, I am interested in purchasing an Amelia license, but I have a question. I plan to use it for a service where each of the employees has a different location, so it is essential that the client can consult the location of the employee in order to select it.
When browsing the demos I do not see where the client can verify the location of the employee. Could you tell me if that can be configured and how would it be done?
Thanks a lot.
  • Oscar replied
    March 13, 2021 at 8:09am

    Sorry, forget this, I would also like to know when the client receives the full address of the employee.
Thanks.
  • [deleted] replied
    March 16, 2021 at 4:35pm

    Hi, Oscar!

    Thank you for your interest in Amelia.

    1. The location can be selected on a booking form if you use the Search view or the Step-by-step booking view. The location selection is hidden on our demo sites, but it will appear if you create multiple Locations on the front end. Please note that the Location selection is not mandatory, therefore your customers will be able to skip this step. To avoid this misunderstanding, you can create different pages for each location and place Services related only to this location on the page by adding the [ameliacatalog location=1] shortcode, for example. Thus, your customers won't be able to skip the location selection.

    2. I'm not sure if I understood your question, but if you mean the Location address, it can be added to a notification email vie the %location_address% placeholder, so a Customer will receive it after the booking. You can find more information about email notifications here. 

    Please let us know if you have any other questions.

    Best Regards.

  • Oscar replied
    March 18, 2021 at 5:26pm

    Hi Liza,

    Thanks for your answer. Could you tell me if this plugin is compatible with divi or elementor? In case it is compatible with both, which one works better?

  • [deleted] replied
    March 22, 2021 at 9:44pm

    Hi, Oscar!

    I apologize for the delayed response.

    Amelia is compatible with both Divi and Elementor, but according to our experience, Elementor works better. But it goes without saying that compatibility also depends on the particular theme you use and the layout (if you add Amelia to the page or to the sidebar, for example).

    But it's really rare when our customers report issues related to Elementor.

    Hope that will help.

    Please feel free to contact us if you have any other questions.

    Best Regards.