We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2719012
Fatal Error
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Comments

  • Matt Ling started the conversation
    March 12, 2021 at 9:23pm

    I was trying to replace an excel file using the same url and I received the following error, how can I fix this?

    Fatal error: Uncaught Error: Call to a member function setFilterType() on bool in /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/source/class.wpdatatable.php:3333 Stack trace: #0 /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/source/class.wpdatatable.php(3310): WPDataTable->prepareRenderingRules(Array) #1 /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/source/class.wpdatatable.php(4071): WPDataTable->fillFromData(Object(stdClass), Array) #2 /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/source/class.wpdatachart.php(1306): WPDataTable::loadWpDataTable('15', NULL, false) #3 /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/source/class.wpdatachart.php(2685): WPDataChart->loadChildWPDataTable() #4 /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/controllers/wdt_admin.php(698): WPDataChart->loadFromDB() #5 /home/customer/www/youryous.com/public_html/wp-includes in /home/customer/www/youryous.com/public_html/wp-content/plugins/wpdatatables/source/class.wpdatatable.php on line 3333

  • Matt Ling replied
    March 12, 2021 at 11:50pm

    I found the solution, it was from a change in excel columns

  •  2,576
    Aleksandar replied
    March 15, 2021 at 11:27am

    Hello Matt

    Thank you for letting us know the issue has been resolved.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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