Okay
  Public Ticket #2718762
I can't create a Packages
Closed

Comments

  • Enzo started the conversation
    March 12, 2021 at 4:14pm

    Hello,

    I can't create a Packages.

    I follow your instructions I create a employee and service but the "+ Add Package" is not appear.

    Thanks

  • [deleted] replied
    March 15, 2021 at 10:09am

    Hi Enzo,

    thank you for reaching out to us; I apologize for the later response, as we don't operate on weekends.

    It seems that you have our Basic licence; packages of Services is a feature that is only included within the Pro licence.

    This is the reason why Add Package button is not appearing in the service tab.

  • Enzo replied
    March 15, 2021 at 11:07am

    Thanks for your feedback,

    Is it possible to pay extra to have access to this feature?

    Or upgrade my licence?



  • [deleted] replied
    March 15, 2021 at 3:26pm

    Hi Enzo, thank you for the kind reply.

    Absolutely, you can contact us at any point to upgrade to Pro licence.

    Just confirm your purchase email address, which licence you want (annual or lifetime), and we will be able to upgrade it.

    And if you have the funds on your card or PayPal account (depending on how you purchased the plugin with), we can simply issue the request to our reseller - Paddle, and they will charge you the difference between Basic and Pro.

  • Enzo replied
    March 16, 2021 at 10:36am

    Perfect, we do this.
    I want take the annual license Pro, my mail it's [email protected]

  • [deleted] replied
    March 16, 2021 at 1:50pm

    Hi Enzo,

    thank you!

    Your licence is now upgraded to Pro annual.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.

  • Enzo replied
    March 16, 2021 at 2:41pm

    Thanks,

    Can I have the purchase code for active my license Pro please.

    For the moment I can't make a package.

  •   [deleted] replied privately
  •   Enzo replied privately
  •   Enzo replied privately
  • [deleted] replied
    March 22, 2021 at 1:48pm

    Hi Enzo,

    thank you for letting me know! I'm glad to hear everything works properly now.

    I apologize for the later response as we don't work on weekends.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.