We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, i have changed the status to PENDING for all appointments in the general setttings, but the system is not doing it. All appointments are authorized automatically for all our customers. I refreshed my navigator and tried with another devices,but nothing works. I need urgent help with this. Thanks
Hello Alfredo
I can only see the "Congratulations" screen, which is the same for approved and pending appointments, so can you please check the Appointments section in Amelia, and see if they're saved as Pending or Approved?
Also, the default status of a service can be changed individually per service, so if you previously selected "Approved" in there, it will need to be changed in the service - manually. Please go to each service/Settings tab, and see if the status is set to Pending.
Kind Regards,
Aleksandar Vuković
[email protected]
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