We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
WpDatatables did an update and since I have not been able to build a new table from a mysql table. All Sql Tables shows my table. I select it and move it to selected SQL tables. From there I can highlight my table, but it will not let me move the columns to All SQL columns. I can go into my older mysql tables and select then to move to selected SQL tables and they will show and allow me to move the column, but none of the newer ones.
Hello Dennis
I'm sorry to hear you're having issues, but I don't quite understand what's going on. Can you please record your screen and show it to me? I tried to replicate this locally, but everything works fine on my end.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Set to your email.
Hello again Dennis
I'm sorry, but I didn't find any emails from you in my inbox. Is it sent from [email protected], or some other email?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
https://youtu.be/olWBEM1_fB4 yes it was that email and subject was ticket number. I placed the link here so I will delete it in a couple days.
That really is strange behavior, Dennis, and I can't see any issues in the video.
Would you be able to provide me a temporary wp-admin user (administrator), and database access credentials, so I can remote in, and take a look?
Please note that this is a public ticket, so make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Alek, I was wondering if that would do it, but with it noticing it just not reacting to it I was confused. Ok, thanks for the great support.