We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2717753
Services
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Comments

  •  3
    Mandy started the conversation
    March 11, 2021 at 5:47pm

    Hi I want to setup a new service to start in the future but make it available for booking now, is this possible? It is to be associated with current employees. I can't see how I can add a service and it not start immediately!

  • [deleted] replied
    March 15, 2021 at 11:13am

    Hi, Mandy! 

    I apologize for the delayed response.

    And thank you for choosing Amelia.

    Unfortunately, it's not possible with the current built-in features in Amelia. But we are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website.

    However, it probably can be fixed through a workaround: you can create Special days for your Employees for the period when you want to be this new Service (let's call it Service A) available and assign this Service only to these days (and not to the usual working hours). Please note that other Services have to be assigned to these Special days as well since the usual working days will be overridden:

    9822988760.png

    And when you finally launch the Service, you will be able to assign it to the Employee's Working hours.

    Hope that will help.

    Best Regards.