thank you for the kind reply; I apologize for the late response as we don't work on weekends.
Unfortunately at the moment, we can't help with intermittent issues. If there was anything wrong with the plugin, it would be consistent and present at all times.
However, I would like to suggest trying something else, on our behalf, if you agree; as the issue could be internal in the settings, may I kindly ask you to please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue potentially - I will not falsely promise anything, but I would like to check few things to make sure that information I gave you applies, and that we truly need to wait for a fix.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
We used the Off Canvas from Ultimate Addons to create a nice reservation button, but it looks like it was causing that script error.
We are now using the Jet Pop ups to do our off canva and the error message is gone.
Thanks for your time and help,
If the Dev found out why it's causing that type of error message when the booking view is on the off canva of ultimate addons it will be great to have news.
1st: sometimes the booking or the catalog view don't show and sometimes it shows up.
2nd: sometimes we have the same appointment shown twice on the planning page. The customer told us that they have to refresh the page to only show one appointment.
thank you for the kind reply; I apologize for the belated response, as we don't work on weekends, and we have been attempting to replicate the issue to happen from our side.
Unfortunately, it would not occur for our system - could you please kindly provide me the exact page, as Amelia shows on your site as a popup? Do you have any more shortcodes on that page? Please kindly provide the link of the exact page, I will come back to you with a solution promptly, we just need a bit more details.
Hi,
I'm currently having this error message:
Uncaught TypeError: Cannot read property 'replaceChild' of null at XMLHttpRequest.s.onload
I've already unstall it and deleting database table,
I've been flushings all cache even from the cdn,
I've optimise my database
When I install the plugin back, the message error come back.
Do you know what could cause that error message?
Hi Cedric,
thank you for bringing our attention to this.
After consulting with our developers, I'd like to apologize as this is from our side, and it will require fixing.
Is the error message preventing any features from working properly?
Hi Ivana,
thanks for replying,
We have some customers that told us that the Booking and catalog views don't show everytime, so they can't book.
And we notice that it slows down a lot our website and affects our SEO.
Hi Cedric,
thank you for the kind reply; I apologize for the late response as we don't work on weekends.
Unfortunately at the moment, we can't help with intermittent issues. If there was anything wrong with the plugin, it would be consistent and present at all times.
However, I would like to suggest trying something else, on our behalf, if you agree; as the issue could be internal in the settings, may I kindly ask you to please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue potentially - I will not falsely promise anything, but I would like to check few things to make sure that information I gave you applies, and that we truly need to wait for a fix.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Hi Cedric,
thank you for the credentials provided; I noticed that your Amelia is still on the version 3.1; our latest is 3.1.2.
Could you please update to that version before we proceed further.
Hi Ivana,
We did the update, but the error message is still there.
We also used the shortcode, but still.
Thank you Cedric;
as advised I have forwarded this to developers; if you don't mind I would like to contact you back once this fix is available?
Hello Ivana,
I think I found the cause of the error.
We used the Off Canvas from Ultimate Addons to create a nice reservation button, but it looks like it was causing that script error.
We are now using the Jet Pop ups to do our off canva and the error message is gone.
Thanks for your time and help,
If the Dev found out why it's causing that type of error message when the booking view is on the off canva of ultimate addons it will be great to have news.
Hi,
We have two other problem:
1st: sometimes the booking or the catalog view don't show and sometimes it shows up.
2nd: sometimes we have the same appointment shown twice on the planning page. The customer told us that they have to refresh the page to only show one appointment.
What could be causing these problems?
Hi Cedric,
thank you for the kind reply; I apologize for the belated response, as we don't work on weekends, and we have been attempting to replicate the issue to happen from our side.
Unfortunately, it would not occur for our system - could you please kindly provide me the exact page, as Amelia shows on your site as a popup? Do you have any more shortcodes on that page? Please kindly provide the link of the exact page, I will come back to you with a solution promptly, we just need a bit more details.