We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This has happened a couple of times now. For no reason, suddenly, there is a problem connecting to my google calendar. Then I have to delete the records from the relevant table, and reconnect my calendar.
Yesterday the worst happened. I didn't have anything in my diary for the afternoon and closed early. Only to get a call for an unhappy customer who booked. It wasn't in my diary.
How can there suddenly be a problem connecting if nothing has changed? This feels unstable to me. Do I have to babysit this thing and check every morning that it is still signed in? Even worse. I have to sit and compare the appointments to my diary to update my diary manually as there is no functionality to 'push' appointments to the calendar after the fact.
Please assist.
Hi, Hilda!
I apologize for the delayed response.
Sorry for this inconvenience. Normally, after deleting the multiple tokens from the database, the issue is resolved for a long time. But as I can see, your calendar got disconnected again.
I will forward your inquiry to our developers and get back to you once I receive their answer.
Best Regards.
Hi there. It happened again. Still waiting to hear back from you after the previous occasion. Why is this happening and how do I correct it?
Hi, Hilda!
Please provide us with temporary WP Admin access and PhpMyAdmin (or any other tool you use for database administration) credentials, we will look into the issue from the inside.
You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
You can access the DB from my site. There is a plugin.
Hi, Hilda!
Please update Amelia to version 3.1.2.
Also, please open your Google Developers Console. Under the "OAuth Consent screen” you will see "Publishing Status". So, click on “Publish App”. That will bring out a modal, where you need to confirm that the app should be published:
Hope that will resolve the issue.
Looking forward to hearing from you.
I will update Amelia. However, as far as the Google app is concerned: I had a problem with paying the Google Workspace monthly. Google advised that I leave the app unpublished. According to them, publishing the app is only necessary if it will be used by more than a 100 people. I do not think that the app not being published is responsible for the logging out issue.
Hi, Hilda!
Sorry for the delayed response, we don't work on weekends.
If the App isn't published, the integration simply won't work.
Please let us know if the issue was resolved.
Best Regards.