We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are an agency that provides websites for churches and other nonprofits. Most of the "bookings" are actually events (e.g. meetings or groups) and the info is all entered by a staff member, and thus we don't need front-end bookings. We currently use Events Calendar Pro from Modern Tribe. However, this has some deficiencies for our needs.
1) Double-booking is not prevented
2) Events cannot be booked into more than one space simultaneously, which often happens in our clients' settings
So, we're seeking a solution that a) can handle both of these problems, b) that has a front-end, view-only calendar (ideally, one where each event is its own fully-customizable page in Divi), and c) hopefully integrates with Events Calendar Pro. Would Amelia work for our situation?
HI Tim,
thank you for taking interest in Amelia, and for reaching out to us.
With Amelia, you can "hide" events and services from the front end, and make bookings yourself from the backend (so can the employees, given permissions in WordPress Users and Amelia Roles, for their Employee panel afterwards, to manage the appointments and bookings).
1. Amelia can prevent double bookings; for example, in Services, with one Employee, if e.g. 10am is booked, it will no longer be available until that appointment is finished. Events as well. They can both also have limited amount of available spots. If you open an Event for 5 attendees, if you sign up 5 people, Event booking will close.
2. Please let me know if you are referring to one person booking multiple spots.
Unfortunately, in regards to the calendar, in order for it to be visible frontend, it has to allow clients to book; Amelia currently only has the interactive calendar that bookings are made trough. You can try using webhooks for the Events Calendar Pro, however we cannot guarantee that it will work as we don't have a direct integration with that software.
I hope this helps!
Thank you - this confirms Amelia will not work for our current need, as a front-facing non-booking calendar would be necessary.
However, I would still like to know the answer to #2. Yes, one person booking multiple spots is exactly the thing I'm thinking of - e.g. a group using a church that needs multiple spaces for their meetings.
Tim
Hi Tim,
thank you for the kind reply; I apologize for a later response, as we don't work on weekends.
A client can book multiple spots at once in two instances: if they are booking Package of Services, or a Recurring Service.
Package is made of multiple services in the Pro licence, and you predetermine the amount of appointments in each service that are offered to the client. For example you can offer 5 appointments in one service within a Package (it can also be discounted for a total price as a special offer for your clients). Upon booking, client can choose if they want to book only one service and leave other 4 for later, or book multiple appointments for this service at once.
In Recurring services, they will be given an option to Repeat a service, on a daily, weekly, or monthly basis. In this way they can book that service for today, next day, or that day and next week, or next month.
I hope this helps.