We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, i recently purchased the basic plugin for my wordpress website. Firstly, i love it! Secondly, i need to upgrade to allow clients to make multiple packages. Does this function work with events? can i upgrade and pay the difference?
I look forward to your reply
Kind regards
Stuart
Hi, Stuart!
Thank you for choosing Amelia and for your kind words as well
Unfortunately, the Packages feature is available only for Services at the moment.
However, if you are still interested in upgrading your license, then you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time you were using Amelia Basic will be deducted from its price).
If you confirm the upgrade, we will forward the request to our reseller, Paddle, and they will charge your card or PayPal account for the difference.
For that, we will need the email address you used for the purchase and the license you want to upgrade to (if it's Pro or Developer, annual or lifetime).
So, please, let us know and we will make the change.
Best Regards.
Hi Liza,
Many thanks for your reply. The email address I used is: stuart@vr-services.co.uk and if i could upgrade to pro please. Many thanks in advance,
Kind regards,
Stuart
Hi, Stuart!
I'm glad I could help.
Your license was upgraded.
Please let us know if you have any other questions.
Best Regards.
How do i activate it please?
Stuart,
You don't have to activate it. Just purge the website's cache and it's all done.
Best Regards.
Liza,
I didn't have a cache to begin with. Not seeing the upgrade for packages? Now what do i do?
Its all fixed now - installed the update :)
Sorry, Stuart, I thought you were talking about activation only, so I missed the point.
My bad.
You can download the Pro version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
After that, you should upgrade the plugin manually:
Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before upgrading the plugin manually (it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
If it requires the purchase code, then it's the same one as you had before.
Best Regards.