As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi there ,
Ever since I recieved the email about the Amelia update the plugin hasnt loaded and its cause a major lag on my website ?
Could you please help.
Hi Denis,
thank you for contacting us!
Could you please let me know if you have followed trough these steps:
You can update plugin from WordPress Plugins page (deleting the plugin and upload it again) or to update the plugin manually with FTP by following these steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing ameliabooking folder.
4.) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate ameliabooking, and then activate it again.
7.) Clear server and browser cache (IMPORTANT if you are using caching plugin)
Please note that if you delete old version from WP-admin (by clicking “Delete” in the plugins page) you will not lose your data and settings because it is already saved in database.
Best regards.