We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2716055
Customer email
Closed

Comments

  •  1
    Liza Hamawy started the conversation
    March 10, 2021 at 12:49pm

    Hi Support,


    It happens very often that our customers fill in a wrong mail adres, for example 

    [email protected]  or  [email protected]

    The send email bounces because of this.

    What would be the best solution to edit the mail adres or to even prevent this from happpening ?

    Kind Regards,
    Liza Hamawy
    Dutch Tattoo Shop

  • [deleted] replied
    March 11, 2021 at 9:14am

    Hi Liza,

    thank you for purchasing Amelia, and for contacting us.

    The easiest way would be to edit the customer's email in the backend of Amelia. You can go to Amelia > Customers > Edit the customer.

    I hope this helps.

  •  1
    Liza Hamawy replied
    March 21, 2021 at 10:47am

    Hi Ivana,


    Thank you for the reply.

    We do not check every appointment for a correct mailadres.

    Is there any possibility that you could implement this in Amelia, that the email is checked when the customer fills in the email addres ?

  • [deleted] replied
    March 22, 2021 at 4:21pm

    Hi Liza,

    thank you for the kind reply; I apologize for the later response as we don't work on weekends.

    Unfortunately, that isn't a planned feature yet; however, id you suggest it here, users will be able to vote for it and it can be considered in the future. We have a lot of feature requests,  the most requested features are in the top of the list and we really try to implement as many new features in each update.


  •  1
    Liza Hamawy replied
    March 24, 2021 at 10:39am

    Thank you, I did the suggestion