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  Public Ticket #2716049
Recurring appointments issue since 3.1 updatee
Closed

Comments

  •  1
    Laurent started the conversation
    March 10, 2021 at 12:46pm

    Hi Amelia Team,

    Since last update, I noticed 2 issues around "recurring appointments" :

    1. CLIENT approved notification email :

    In CLIENT approved notification email, we can't see all the recurring appointments. Only first one.

    In EMPLOYEE approved notification email, everything is fine.


    2. Deleting all recurring appointments at once :

    All appointments are deleted on backend, which is normal.

    But sometimes only 1 or sometimes 2,3,4...  appointments remain in google Calendar even if I received the cancellation notification email.


    Thanks for your help

  • [deleted] replied
    March 12, 2021 at 9:21pm

    Hi, Laurent!

    I apologize for the delayed response.

    Thank you for reaching out to us. It seems like the issue was related to a couple of bugs we had. 

    Today we released version 3.1.2 that includes fixes for these bugs. Please update Amelia and check if these issues were resolved.

    Hopefully, it will work as it's supposed to from now on.

    Best Regards. 

  •  1
    Laurent replied
    March 16, 2021 at 6:59pm

    Hello,

    I'm sorry but the bug (1) I mentioned about "client approved notification" for recurring appointment hasn't been fixed with update 3.1.2

    Could you check ?

    Thanks

  • [deleted] replied
    March 18, 2021 at 5:35pm

    Hi, Laurent!

    Thank you for the feedback.

    Could you please provide us a temporary WP Admin access, so we will investigate the issue? You can post the credentials as a reply to this ticket, just make sure you use private mode. 

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Looking forward to hearing from you. 

  •   Laurent replied privately
  • [deleted] replied
    March 19, 2021 at 9:41pm

    Hi, Laurent!

    Thank you for the credentials.

    1. It turned out, that the recurring appointment placeholder is not configured on the Amelia -> Notifications -> To Customer page (please see the attached file). So please add the placeholders you want to use to the "Recurring appointments placeholder" field.

    2. Our QA engineer will try to reproduce the issue on our end on Monday, so I will contact you once we have the results.

    Best Regards. 

  •   Laurent replied privately
  • [deleted] replied
    March 22, 2021 at 2:30pm

    Hi, Laurent!

    I'm glad the previous issue was resolved.

    I consulted with our QA engineer and that's correct: there's a bug with the layout of the Customer notifications.

    Our developers are looking into this issue.

    I will get back to you on this at the earliest possible time.


  •  1
    Laurent replied
    April 21, 2021 at 3:18pm

    Hi,

    The layout problem on notification email for recurring appointments hasn't been fixed yet (even with 3.2 update).

    Could you check it out ?

    Thanks

  • [deleted] replied
    April 22, 2021 at 2:26pm

    Hi, Laurent!

    I just contacted my team and they confirmed the fix wasn't added to the current update.

    I'm waiting for a response regarding the ETA. I will contact you once I receive this information.

    Best Regards.