The cancel tab acts like a back tab or feature which does not give the customer a chance to completely cancel the booking.
Again, should a customer just be exploring the website, or change his mind not to book but to go for other services we provide, like care, he needs to get out of the booking area completely by choosing a tab above (below the location or working hours) instead of a cancellation tab clearing away the booking page completely and taking them to the home page. Was this deliberate by design? If not, can it be rectified.
The "cancel" tab, up until the moment that booking is fully complete (when customer clicks to confirm after the page with personal data; name, phone, email), does serve as a back button - in case that they clicked the time that was not convenient for them, and such, and would like to "backtrack" and amend that.
You can go to Amelia > Settings > Roles > Customer, and enable the use of both Customer Panel, and allowing the customer to manage their appointments. In this way they will be able to access the panel if they would like to cancel already booked appointment, and do so within it.
The cancel tab acts like a back tab or feature which does not give the customer a chance to completely cancel the booking.
Again, should a customer just be exploring the website, or change his mind not to book but to go for other services we provide, like care, he needs to get out of the booking area completely by choosing a tab above (below the location or working hours) instead of a cancellation tab clearing away the booking page completely and taking them to the home page. Was this deliberate by design? If not, can it be rectified.
Hi Emmanuel,
thank you for contacting us!
The "cancel" tab, up until the moment that booking is fully complete (when customer clicks to confirm after the page with personal data; name, phone, email), does serve as a back button - in case that they clicked the time that was not convenient for them, and such, and would like to "backtrack" and amend that.
You can go to Amelia > Settings > Roles > Customer, and enable the use of both Customer Panel, and allowing the customer to manage their appointments. In this way they will be able to access the panel if they would like to cancel already booked appointment, and do so within it.
I hope this helps!