We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We've been using Amelia and really like it. Thank you.
We have another application that I'm having trouble configuring and need help.
We need to be able to have multiple "appointments" for a single time slot/service/employee. So one employee will have an appointment with multiple, separate people in time slots with that repeating through the day.
It isn't making a single appointment with multiple people(bringing anyone along), it's making multiple appointments with a single service provider for the same time slot/service.I can create multiple providers but the overhead of managing that will be very difficult and time consuming - not to mention confusing for our customers who will be very confused when they are asked to select a provider. I'm sorry, I feel like this is probably just something simple that I'm missing.
If we can't have a single provider/service for multiple appointments/customers is there a shortcode for provider=anyprovider?
Also, is there any way to have separate notification email contents for different services? That would be really handy.
Hi Mike,
thank you for purchasing Amelia, I'm happy to hear that you're satisfied with plugin functionalities!
I understand the need for this, as it must be the most suitable way for your business model; unfortunately, there isn't such possibility in Amelia with its current built-in features.
It can only be done in the ways you mentioned (multiple attendees for one slot, or multiple providers).
You can suggest that as a feature request here, or check if there is such request there and vote for it.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.