We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
clients trying to book on are unable to enter their name, address and email in order to purchase the event
Hi, Katie!
Thank you for choosing Amelia.
I used the URL you provided as "Related link" and tried to fill in the booking form, so I was able to do it:
I'm not sure if you changed any settings.
If not, then probably the person who was trying to book an appointment was logged in to WP as an Employee or Admin. Please note that you should use incognito mode while testing, otherwise the fields will be pre-filled with your Amelia Role's data.
Hope that will help.
If you have any other questions, please let us know.
Best Regards.