We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have had this problem on a couple sites now. I will add all the information for a new employee (F & L name, email, zoom account and password), after I save the information, the only thing that shows up in the database is the first and last name and the email address. The zoom account and password are not created. I went through and created over 60 accounts and only about 5 actually populated the content. This has happened on at least 3 sites over the past 6 months.
Hi, Michael!
Thank you for your inquiry.
Our developers looked into this issue and figured out there's a bug.
They are already working on it and hopefully, it will be fixed soon.
Sorry for this inconvenience.
If you have any other questions, please let us know.
Best Regards.