We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I'm trying the free lite version to try the plugin. I can merge cells when editing, but as soon as I hit the "Save" button, they split again. I cannot have the table with my merged cells at the frontend.
Is this a premium feature?
Hello Eloy
Thank you for your interest in our plugin.
I cannot replicate the issue you're describing with the Lite version, locally. It works fine for me. Can you please record your screen, and provide me a temporary wp-admin user (Administrator) in a PRIVATE response, so I can take a look?
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
I have exactly the same problem : trying to merge cells, that are finally splitted.
1 / I have few cells to merge in a table, in different parts of the table. I select the first ones to merge, I choose "Merge", they seem merged in the dev part, but NOT in the Table preview ! I Save the table, I go to a page and open it : cells are merged !
But,
2/ I select other cells of this table and merge them : same problem, not merged in the preview ! They are merge in the final table opened BUT the very first merged cells of the 1/ are now splitted again !
It keeps only the last cells merged. Weird!
Can you help ?
Hey Nicolas.
Our developers confirmed there's a bug on our end, and the parameters of merged cells are not being updated. There's no quick-fix for this, unfortunately, so they'll need to resolve the issue permanently because there are a lot of variations to perform a reorder without merged cells, with merged cells, reordering multiple rows with and without merged cells, and so on, so it's far from simple.
We've added it as a bug, so it should be fixed with our next update.
Sorry for the inconvenience, but thanks for letting us know!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
thank you for answering my question.
Maybe your developper should consider getting rid of the ordering feature (that few people may use) for a while. That would be easier for him to fix the merging problem. Or to separate the order feature (no ordering possibility when merging some cells).
Hope it can be fixed soon...
Thank you for your suggestion, Nicolas, I will forward it to our development team.
I too hope that it will be resolved soon, but I can't make any promises, unfortunately.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables