We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Last summer we had an issue (which you fixed) in which our students were able to choose an employee that was not affiliated with the location. With the upgrade to the newest version, we have had mismatched appointments with the wrong employee listed for the location. I've not been able to figure out how they are booking it but we have seen at least two appointments in the last 24 hours.
The prior issue occurred if the student changed the location after choosing a time.
Hi, Richard!
Thank you for your inquiry.
I will have to contact ur developers in order to answer this question. Since the update was launched just a few days ago, we just started getting feedbacks, regarding the bugs as well.
So, I will contact you once I receive the answer from our developers.
Best Regards.