We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello TMS team,
it is not possible to activate the Amelia plugin.
What is the payment code?
What is the order code?
This is the only info I have.
Receipt # 23421307-20301837
Amount Paid
€63.07
Receipt Date
28th Feb 2021
An update is also not possible.
About Envato also gives no success!
Thanks for an answer.
Hello Michael,
thank you for purchasing Amelia, and for contacting us!
In order to activate it, you need to leave the "Purchase code" field blank, and just click on the "ACTIVATE WITH ENVATO" button. It'll take you to the login page, and activate the plugin.(you need to be login on Envato)
Upon activation, you still won't be able to update it right away, simply because WordPress is doing these activation checks a few times a day - it's not an automated process. So, if you're able to activate it, but unable to update it, just wait a few hours and try again.
On the other hand, you can always update the plugin manually by following these steps:
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
1. Download zip from this link
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Delete existing ameliabooking folder.
4. Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5. Go to WP-admin panel, open Plugins section.
6. Deactivate Amelia, and then activate it again.
7. Clear server and browser cache