Okay
  Public Ticket #2713644
Aktivierung/Update
Closed

Comments

  • Michael started the conversation

    Hello TMS team,

    it is not possible to activate the Amelia plugin.

    What is the payment code?

    What is the order code?

    This is the only info I have.

    Receipt # 23421307-20301837

    Amount Paid

    €63.07

    Receipt Date

    28th Feb 2021

    An update is also not possible.

    About Envato also gives no success!

    Thanks for an answer.

  • [deleted] replied

    Hello Michael,

    thank you for purchasing Amelia, and for contacting us!

    In order to activate it, you need to leave the "Purchase code" field blank, and just click on the "ACTIVATE WITH ENVATO" button. It'll take you to the login page, and activate the plugin.(you need to be login on Envato)

    Upon activation, you still won't be able to update it right away, simply because WordPress is doing these activation checks a few times a day - it's not an automated process. So, if you're able to activate it, but unable to update it, just wait a few hours and try again.

    On the other hand, you can always update the plugin manually by following these steps:

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    1. Download zip from this link

    2. Use FTP to open /your_wordpress_folder/wp-content/plugins

    3. Delete existing ameliabooking folder.

    4. Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5. Go to WP-admin panel, open Plugins section.

    6. Deactivate Amelia, and then activate it again.

    7. Clear server and browser cache