We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I enter my email and password Amelia starts loading content but in never stops. It seems to stuck. When I refresh the page it says that I am not allowed to access the page.
Screenshot:
Good day!
Thank you for choosing Amelia.
Did it happen before or you just created the Panel and try to log in for the first time?
It can be that your user roles got mixed, and probably a customer role was assigned to your Employee. Could you please create a new Employee with an email that wasn't used for WP before and test again? Also, please make sure there are appointments booked with this Employee before testing.
Looking forward to hearing from you.
Thanks for the reply.
I figured out that no services were assigned to this employee. So the problem is solved.
That's great! I'm glad the issue was resolved.
If you have any other questions, please let us know.
Best Regards.