We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
2 Weeks ago I managed to enable the google calendar integration to show all bookings in the google calendar (in test mode).
About one week ago this connection stopped working.
In the google account of the employee I see that access has been granted.
When I try to connect the google calender in the amelia backend I get the error message that connection is not possible.
Any idea what went wrong?
Did Google maybe change the way the integration has to be set up in the google cloud services?
Hello Rainer,
thank you for reaching out to us!
This usually happens when Google tries to assign multiple calendar tokens to the same employee, in wp_amelia_providers_to_google_calendar table in the database.
You'd need to go into that table, delete all rows from it, and after that it should work fine.
If you need help with this, please provide me database access credentials (phpMyAdmin or cPanel), and I'll gladly do it for you.
Thx Ivana, this was the reason, it's working now again.