We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I would like to purchase Amelia. However, on the back-end panel (demo), I could not find a way to assign a package service to a customer myself. I have to do that manually for some customers. Could you please tell me if this is actually possible? Thank you.
Hello Vez,
thank you for contacting us.
As I have already contacted you back regarding this question in your other ticket, and provided a reply, we can close this ticket as a duplicate.
Thank you for understanding; if you have further questions please feel free to open a new ticket, or if the questions are related to this topic, please reply to the other ticket.