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  Public Ticket #2712947
confirmation email time setting
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Comments

  • Lynsey McGee started the conversation

    Hi Amelia

    Our clock has gone funny. The event confirmation emails are displaying the time incorrectly.

    eg

    You have successfully booked Spin with .

    Date: 08/03/2021

    Time: 8:00 am

    If you need to cancel, please click here: Cancel - Spin

    The actual time of the event is 19:00 - 

    Any idea why this has happened? Is there a clock setting I need to change somewhere?

    Ta

  •  2,572
    Aleksandar replied

    Hello Lynsey

    Thank you for your purchase, and sorry for the late response.

    Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.

    If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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