We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have licenses for Amelia, Data Tables and Master/Detail under the email [email protected], and I can't access support.
I've requested a password reset several times and nothing comes through (yes, I've checked my spam folder). Creating a new ID seems to be the only way to contact you guys. I'd appreciate it if you could sort this out.
Thanks
Dermod
Hi Ivana - Thank you - I've logged on and changed my password. There seems to be an issue with your procedure for requesting a password reset. I submitted a request 4-5 times over a two-week period and got no email in response. I did check my spam folder.
Regards
Dermod
I believe that you have, Dermod; I do apologize that you have not received any emails.
I will make sure to report this!
Thank you so much for your kindness and patience.
I wish you a lovely day, Dermod!