As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2712881
Lost password
Closed

Comments

  • Dermod started the conversation
    March 7, 2021 at 9:05pm

    I have licenses for Amelia, Data Tables and Master/Detail under the email [email protected], and I can't access support. 

    I've requested a password reset several times and nothing comes through (yes, I've checked my spam folder).  Creating a new ID seems to be the only way to contact you guys.  I'd appreciate it if you could sort this out.

    Thanks
    Dermod

  •   [deleted] replied privately
  • Dermod replied
    March 9, 2021 at 11:37am

    Hi Ivana - Thank you - I've logged on and changed my password.  There seems to be an issue with your procedure for requesting a password reset.  I submitted a request 4-5 times over a two-week period and got no email in response.  I did check my spam folder.

    Regards
    Dermod

  • [deleted] replied
    March 9, 2021 at 11:41am

    I believe that you have, Dermod; I do apologize that you have not received any emails.

    I will make sure to report this!


    Thank you so much for your kindness and patience.

    I wish you a lovely day, Dermod!