We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, it is possible to set time based on professionals instead of services? we have professional that take moto and others public transport, is it a web to change the time set after services based on professionals?
Hi Sara,
thank you for the kind inquiry.
I apologize for the late response; we do not operate on weekends.
Could you please let me know if you are referring to the buffer times, that are set between the 2 appointments? And are professionals your employees?
It would help a lot, so that I would know how the offer the best possible solution for you.
yes the buffer time but for employees instead for services
Hi Sara,
You could add Breaks for an employee, however, it cannot be set between two employees.
I'll forward this, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
You can provide your employees access to Employee Panel, via Amelia > Settings > Roles, and enable them to arrange their own working hours how they need to.
I hope this helps.