We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2711534
Functions of Amelia: Employee pool, supervisor window, ics with meaningful information - doable?
Closed

Comments

  • Reinhard Hill started the conversation
    March 5, 2021 at 8:08pm

    Hi! 

    I am trying to setup Amelia for my purposes. A couple of functions seem to be missing - at least I cannot find the topics in the documentation. Perhaps you can help!

    1) Disable choose employee when booking service: I want to not see the employees, when a client books the service the employees should be arranged in the background from an available pool. The color dots I find disturbing and unnecessary

    2) Content of ics when downloading to add to clients calendar after booking: right now the ics is only having a plain name of the service - but not e.g. the place of service and the company name (which should add to ensure clients know what the booking is all about). 

    3) Supervisor employee window: I would like to have a supervisor employee window where one user can make appointments for all employees (rather than each employee can make their own appointments). 


    Are the above described functions available? How can I activate?


    Looking forward to your reply!

    Thanks!


    RH

  •  1,894
    Miloš replied
    March 8, 2021 at 10:05am

    Hi Reinhard,

    Thanks for your interest.

    1) This is possible. If you have just one employee, the dropdown will not be shown by default. If you have, but you do not want to let customers choose - you can hide with simple CSS, in which case the employee will be randomly selected. 

    2) We currently do not have that, but this will be added in the next update. 

    3) Sorry, I do not understand this one. Can you please explain?


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •   Reinhard Hill replied privately
  • [deleted] replied
    March 10, 2021 at 11:36am

    Hi, Reinhard!

    Thank you for your interest in Amelia.

    My colleague already answered some of your questions, so let me continue.

    1. To hide the Employee selection drop-down, please try to add this CSS on the page with Amelia:

    #amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option {display:none !important;}

    2. Thank you for these recommendations. We are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website. 

    3. It looks like you should create a Manager that will be able to add Services, book appointments, change working hours settings for your Employees, etc. from the back-end. Unfortunately, there's no special front-end for the Manager. This role is very similar to WP Admin but has some limitations (Manager can't delete anything, only hide, also he/she can't change the way Amelia looks on the front end, and, what the most important, Manager doesn't have access to WP settings). You can find more information about roles in Amelia on our website.

    If you have any other questions, please let us know.

    Best Regards.

  •   Reinhard Hill replied privately
  • [deleted] replied
    March 16, 2021 at 9:25pm

    Hi, Reinhard!

    I apologize for the delayed response, we don't work on weekends.

    Amelia Manager can be created on the WordPress -> Users Page, where you can assign the Amelia Manager role to him/her:

    5780311939.png

    Hope that will help.

    Best Regards.