We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have some questions regarding when you finish booking an appointment.
My SEO team wants to track thank you page redirects. But right now, when someone finishes an appointment, they first have to click a button before they actually go to the redirect page. We found out that a lot of people don't click this button, so we lose a lot of analytics.
Is there a way to automatically forward users to the thank you page after succesfull appointment registration?
Hello Arne De Belser ,
Apologies for replying a bit later, we don't work on weekends.
There are some JS hooks in Amelia, that are triggered depending on the view:
You can use the hook, for example, beforeConfirmedBooking, that will be triggered when your customers confirm booking, to redirect them to another page. You will of course set the redirect URL that you want in the script:
<script> window.beforeConfirmedBooking = function() { window.location.href = "https://www.google.com"; }; </script>And you need to just place this script on the page where you have your Amelia shortode, if that could help you achieve what you need.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hello there,
Is there a way to capture the current "Service" or "form" your working on. You see each of our services redirects to another thank you page.
Maybe something like this;
<script> window.beforeConfirmedBooking = function(event) { if(event.id === 400) { window.location.href = "https://www.google.com"; } }; </script>Do you maybe have some kind of documentation for developers?
Hello Arne,
We don't have developers' documentation, unfortunately.
There are some JS hooks, that are triggered depending on the view:
And there are some WP hooks in Amelia
This should be added to "wp-content/mu-plugins/functions.php"
<?php function amelia_booking_added_hook($reservation, $bookings, $container) { } add_action('AmeliaBookingAdded', 'amelia_booking_added_hook', 10, 3); function amelia_booking_time_updated_hook($reservation, $bookings, $container) { } add_action('AmeliaBookingTimeUpdated', 'amelia_booking_time_updated_hook', 10, 3); function amelia_booking_status_updated_hook($reservation, $bookings, $container) { } add_action('AmeliaBookingStatusUpdated', 'amelia_booking_status_updated_hook', 10, 3); function amelia_booking_canceled_hook($reservation, $bookings, $container) { } add_action('AmeliaBookingCanceled', 'amelia_booking_canceled_hook', 10, 3); ?>So, these functions will be triggered after these actions: booking, cancelling, time update, status update
$reservation has data about the appointment (startTime, endTime...)
$bookings contains data about the bookings that started the action (from the front-end there will be one booking, and in the back-end there can be more, if a group appointment is created)
So, you can check if you can use one of these to achieve what you need.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.