We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello good day, I had a problem with the amelia plugin where it loaded forever after the person chose the location.
I was told on how to fix it, but now it is happening again also is there a link or place where iCann get new amelia updates?
Hello Emmanuel,
Apologies for replying a bit later, we don't work on weekends.
If you are referring to this solution https://tmsplugins.ticksy.com/ticket/2689702/ please check it out. You can update Amelia to the newest version, 3.1., as we released the version that we sent you earlier with the optimization included (that is implemented in the update 3.1. of Amelia).
As stated in the other ticket (if you still have issues after the update):
If you have a lot of appointments booked on a daily basis , the issue might be coming from there, and if you don't, it is because of the 1 min time slots and the number of available days for booking in advance (365). Your memory size limit on the website is low - 256 MB . Also, the available days for booking in advance should be set to a shorter period (fewer days) in Amelia -> Settings -> General (and it could be set per service in service modal under the settings tab) and it would be better to separate the booking forms per location.
You should also consider increasing your memory size limit on the website (ask your hosting about this).