We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have juste uploaded the new Amelia version and I now need to activate the plugin with my purchase code.
But the problem is that I have an error saying "you have reached the maximum number of registered domains" and can't modify it from my account.
Could you help me ?
Thank's
Hello Gabriel
Thank you for your purchase. Your license is currently active on domain: juniorisep.com, subdomain: tayssirservices-2.etudes.docker
You would need to deactivate it from there first, before you're able to activate it on this website. If you don't have access to that website anymore, you can deactivate your license from our store, clicking on the "Manage Domains" button.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar
Tank you for you answer. In fact i want to change my subdomain and as you said I don't have access anymore to the actual one...( i thought to delete Amelia with the FTP server but don't find the access yet)
So I tried to manage domains from TMS account, like you said but I only have access to this image and can't edit anything :
Do you have an idea ?
Thank's
Hi again Gabriel
I just checked our database again, to deactivate the license remotely, and it seems you were able to do it in the end, as I can now see the license is active on tayssirservices.fr?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar
Yes indeed I managed to access the previous website and desactivate Amelia on it so I could activate on the other one.
So everything is ok now ;)
Thank you for your answers
Good news, Gabriel.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables