We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have implemented Amelia and everything is working as designed.
The problem we have is that the textboxes for the email address and phone number of the client are both prefilled. This is totally irritating our customers as they think the fields are prefilled and they don't realize they can simply "type over" the prefilled values.
How can we remove this?
I have managed to remove the prefilled email address (I changed one of your plug-in files) and also, as long as no language flag is selected for the phone number, nothing is prefilled. But as soon as you select the "Germany" flag for the phone numer, it prefilles the textbox where you enter the phone number with 01512 3456789.
Hi, Julia!
Thank you for your inquiry.
I couldn't recreate this issue:
If you faced this issue while testing bookings, then it happened because you tested this being logged in to your WordPress account. Most probably you've enabled "Automatically Create Amelia Customer user" in Amelia settings -> Roles Settings -> Customer at some point, so now the fields get automatically pre-filled when you're logged in. The same could happen to your customers (that they booked an appointment before and now the form is pre-filled).
If you test the form please use incognito mode and you will see the fields available.
And if you don't want the form to get pre-filled for your Customers, then you should disable the "Automatically Create Amelia Customer user" option.
Hope that will help.
Best regards.