We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I know that the option to attach a file in the customize / custom fields option does not allow you to limit the size of the file that users attach and send us. but that is a big problem. Is there any way or trick or shortcode that we can include in that button or in another that we do in a contact form 7 and we can include it inside the amelia box where we put the custom fields.or limit your own attachment field by writing html code lines ???As always very kind and thank you for your time.
Hello Javier
Unfortunately, the upload limit for that is the same as the upload limit of your WordPress' Media Library (basically, your entire WordPress site). We're using the native WordPress upload function for those files, and they are uploaded to Media Library.
I'm not aware of any workarounds for this, but it probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.
But we can recommend these services for customization:
https://codeable.io/?ref=l1TW1
https://wpkraken.io/?tms-plugins
They do develop such solutions, so can you please send your inquiry to them?
Kind Regards,
Aleksandar Vuković
[email protected]
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