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  Public Ticket #2709536
How are employees chosen when the 'any' option is selected.
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Comments

  • Martin Corona started the conversation
    March 4, 2021 at 8:07am

    How is Amelia choosing a particular employee if multiple employees are available for the same service and the client has chosen "any"

  • [deleted] replied
    March 5, 2021 at 5:55pm

    Hi, Martin!

    Thank you for your inquiry.

    If the "Any Employee" option is selected, then Amelia chooses an available Employee randomly.

    So, there's no particular algorithm for that.

    If you have any other questions, please let us know.

    Best Regards.