As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
All of my services, employees, and packages have all been erased. One moment there, the next it was completely gone.
Hello Vincent Palafox,
Thank you for your purchase.
Could you please tell me do you have this issue in the back-end of Amelia?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
I have this same issue. All services just disappeared and I can't add anything new.
Hello Vg,
Please open a private ticket, so you can share access to your website if needed and we will gladly help out in resolving the issue you have on your website. Thank you!
Thank you Marija, it seems that everything is back.
You are welcome, Vincent. Glad to see that, thank you for letting me know.
If you have any other questions or issues , feel free to open a new ticket and we will gladly help out.
I have this same issue. All services just disappeared and I can't add anything new.
Help :(
Hi br4nco,
I see you opened a new ticket regarding this matter so we will help out there. Thank you.
If you have any other questions or issues , feel free to open a new ticket and we will gladly help out.
Help me ...
Hello br4nco,
I see my colleague helped out with the issue. Apologies for the later response and solution, but we don't work on weekends. Thank you for your patience and understanding .
If you have any other questions or issues , feel free to open a new ticket and we will gladly help out.