As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Your bug reporting system sucks this is the 2nd time I've have to type all this in -- and i was asked to provide my license AFTER having logged in.... but you already know it is me... so why ask again? - I did this from my mobile phone... not sure if this is also an issue on pc
ANYHOW ------
The toggle on your system which allows a buffer N day before bookings may be made is broken. I set the buffer to 3 weeks and when I tested was able to make a booking the same day. Please advise. 1902 8800771 or [email protected]
Good day, Mj Patterson!
I apologize for this inconvenience. We are using a third-party platform for our support and, unfortunately, we have no control over it.
Please make sure you set the Minimum time required before booking not only in General Settings but also in this particular Service modal in Amelia -> Services -> Edit Service -> Settings -> General, for example:
Looking forward to hearing from you.
Thanks
I have been waiting for help for my first bug since January. You might like to consider using a difference service provider - they are giving you product a bad name. I have chosen NOT to resubscribe until I get these 2 items resolved. This is a shame as your product is a good one. I may be reached at mj at halifax astrologer dot com or 1 902 880 0771 and I am on whatsapp if that helps
Good day, Mj Patterson!
We appreciate your honesty and your feedback.
Unfortunately, Ticksy is a third-party ticketing platform, and it’s not maintained by us. This is something we are not able to change, although we have contacted them previously in regards to this issue. We hope that they will upgrade the platform in the future, so your purchase code is not required after you’re logged in, but at the moment it’s not possible.
Best Regards.